Member-Service Coaching Skills for Coaching Members
Description
In the course of human events, it is all about communication. Consumers need so much more than product information, they need to know how to get ahead. When a member is ready for information, guidance, and a gentle nudge, employees need to possess special communications skills. Coaching skills include listening, reflection, leading questions and much more. This session will expose you to the growing world of coaching and the specific range of skills needed to coach someone.
Key Learning Points. Participants will:
- Learn the traits of an effective coach
- Have fun uncovering how different coach communications are from other communications such as selling, telling, and drilling
- Identify the keys to focusing on the needs of the member-client
Just one of several topics found at www.danclark.com.
Program Length
From 1 hour to 1.5 hours.
Primary Audience
Chairmen, directors, top management, mareting managers, loan and collection personnel.
New 2-14-2007
Dan Clark Associates, LLC
Tallahassee, FL 32310
Mobile: 850-559-7094